Department of Posts is proud to have the largest postal network in the world.
Our service area continues to expand to reach people even in hilly, difficult
and inaccessible terrains. At the same time there is a continuous endeavor to
improve our services/operations with innovative ideas and induction of technology.
Our commitment towards rendering better service emanates from our Mission.
Objective of our Citizen's charter
This citizen's charter is an expression of our commitment towards improving our
services offered to make them more efficient and responsive and at the same time
making our working more transparent to our valued customers.
This citizen's charter is an attempt to bring the Department closer to its customers.
Our Citizen's Charter Commitments
We will treat you with courtesy and consideration.
Our staff will be helpful.
We will attend promptly to your enquiries and complaints.
We will provide all the necessary information at customer care centers.
We will speedily redress customer grievances.
We will make posting facilities easily accessible as far as possible.